We collect information that customers provide directly and information generated when the website is used. This may include account details, checkout details, order references, invoice information, support messages, proof uploads, screenshots, device information, app information, and website usage signals.
Account details: name, email, login details, profile information, preferences, and contact information needed to identify the customer account.
Checkout details: selected plan, customer contact details, payment method choice, invoice reference, order amount, order status, and delivery status.
Support details: chat messages, email messages, screenshots, issue descriptions, device name, app name, error messages, and troubleshooting notes.
Usage details: pages visited, browser or device signals, cookies, session data, security logs, and basic analytics used to understand website performance.